Securing your account with Two-Factor Authentication (2FA) adds an extra layer of protection, making it harder for unauthorized users to gain access to your account. We offer two methods of 2FA: Email-Based and App-Based. Follow the steps below to set up 2FA for your account.
Option 1: App-Based 2FA
For a more secure and seamless experience, you can use an authentication app that generates time-based one-time passwords (TOTP). We recommend using Google Authenticator, but other apps that support TOTP will work as well.
For customers who need multiple devices to access the account, App-Based 2FA is the only option. You can take a screenshot of the QR code or save the secret key when setting it up, and securely store it. This allows other team members or employees to use it when needed. Please note that if you switch to a different 2FA option, the QR code and secret key will be reset, and a new one will be generated.
Follow these steps to set up App-Based 2FA:
1. Go to Account Settings:
- Navigate to the "Account Settings" page of your profile.
- Go to the Security tab.
2. Install an Authenticator App:
- Download and install a TOTP-based authenticator app on your device. We recommend Google Authenticator, but apps like Authy or Microsoft Authenticator also work.
3. Scan the QR Code or Enter the Secret Key:
- In your account's Security tab, select the option to enable App-Based 2FA.
- A QR code will be displayed. Open your authenticator app and scan the QR code. If you are unable to scan the code, you can manually enter the secret key provided.
4. Enter the 6-Digit Code:
- After scanning the QR code or entering the secret key, your authenticator app will generate a 6-digit code.
- Enter this code in the field provided on your account's settings page.
5. Confirm and Activate:
- After entering the code, confirm your action to activate two-factor authentication.Now, each time you log in, you’ll be prompted to enter a new 6-digit code generated by the app.
Option 2: Email-Based 2FA
Email-based 2FA requires you to enter a code sent to your registered email address each time you log in. Follow these simple steps to activate it:
1. Go to Account Settings: Navigate to the "Account Settings" page of your profile.
2. Enable Email 2FA: Under the "Security" tab, locate the "Two-Factor Authentication" section, and select the Email-Based 2FA option.
3. Check Your Email: Each time you log in, a unique authentication code will be sent to your registered email address.
4. Enter the Code: Enter the code you receive in the designated field to complete your login.
Option 3: Email-free login from selected countries (Default)
NOTE: This option will be discontinued soon
Country-Based Email Authentication is the default security option for all customers. It allows you to authenticate logins from new locations by receiving a one-time authentication code via email. Once you login, and in order to not require receiving the 2FA code via email with every login, you need to add the country to the Authenticated countries.
Here’s how it works:
Enter the One-Time Code: Enter the one-time code received via email in the authentication field during the login process.
Add Country to Authenticated Countries: Once the code is entered, go to Account Settings, navigate to the Security tab and add the new country to your list of authenticated countries.
Managing Your Authenticated Countries: You can view and update your list of authenticated countries at any time. Simply go to "Account Settings," navigate to the Security tab, and find the section labeled " Authenticated countries”.